SHIPPING & FULFILLMENT
Things You Need to Know
Local Pick Up:
-Local pick up is available after purchase is completed.An email will be sent when your order is ready for pick up. If you prefer to schedule a pick up, please call or email the shop to make arrangements.
We strive to ship all orders as soon as we can, and once it has been shipped, you will receive a tracking number and link via e-mail.
Your order is normally shipped the following business day and may often also be shipped the same day if your order is placed before 09.00 am GMT+1. Please note that we do not ship during weekends.
If you have not received any updates after 5 business days, please contact us and we will investigate and provide any necessary help.
How do I track my order?
When your order has been dispatched from our warehouse, you will get a shipping confirmation e-mail with your tracking number. This is normally done within 1-3 business days from placing the order.
Can I change/update my address?
We cannot change the address of the order before it has been sent out.In these cases, we advise you to contact the Carrier yourself once you have received your tracking number to see if they are able to help you in any way. This is usually not an issue, in case you only have a typo in your address.
Will the delivery parcel be left at my door?
Based on common, regional practices and to ensure certain levels of expediency in delivery, our shipping partners may leave the shipment at the delivery address even if no one is there to receive it and sign for it. The courier will only do this if they deem it safe to leave the parcel at the delivery address. Therefore, as a customer, it is, ultimately, your responsibility to be available at the delivery address if you wish to ensure that you can safely receive it yourself. Once you receive the tracking information, you will be able to see the estimated delivery date for your delivery.
In the unfortunate event, you are unable to locate a delivered shipment at your address, we will, of course, do our best to help you. Before we can assist you, we kindly ask you to contact the courier as soon as possible so they may provide more extensive information about the delivery, as this in some cases may help you locate the parcel.
If you are unable to receive help from the shipping company, we then ask you to contact us through our contact form below. We will then do our absolute best to help you in the matter. Please make sure to include information about your communication with the shipping company as it will be necessary for us to properly help you.
What are the shipping costs, times and terms?
Delivery time to addresses in the US is 5-10 business days.
$37.20 for priority mail
$47.20 for express priority